1. Refund Eligibility
To be eligible for a refund:
- Request must be made within 14 days of purchase
- Service must not have been substantially used
- Account must be in good standing
- Valid reason for refund must be provided
2. Refund Process
Steps to request a refund:
- Contact customer support via email
- Provide order number and purchase details
- Explain reason for refund request
- Allow 3-5 business days for review
- Receive decision notification via email
3. Refund Timeframes
Once approved:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
4. Non-Refundable Items
The following are not eligible for refunds:
- Used credits or completed services
- Customized or personalized services
- Special promotional offers
- Services used beyond the refund period
5. Special Circumstances
We may consider refunds outside standard policy for:
- Technical issues preventing service use
- Service unavailability
- Exceptional circumstances (evaluated case by case)
6. Cancellation Policy
For subscription services:
- Cancel anytime through account settings
- No refunds for partial months
- Access continues until period end
7. Contact Information
For refund requests or questions, please contact:
Email:
[email protected]
Response Time: Within 24-48 hours
AIResume